Our Privacy Commitment
This Privacy Policy explains how All Dem Chefz™ collects, uses, discloses, stores, and protects personal information.
It applies to consumers, Chefz, business users, planners, visitors, applicants, and other people interacting with the Platform.
1. Information We Collect
Account Information
Name, email, telephone number, password credentials, profile photograph, account type, communication preferences, time zone, and language.
Consumer Information
Culinary preferences, dietary preferences, allergy information, saved Chefz, event history, household-profile information, saved locations, booking information, reviews, and messages.
Chef Information
Legal and public name, date of birth where required, address, service locations, culinary experience, cuisine and event specialties, availability, prices, menus, photographs, licenses, permits, certifications, insurance records, business information, tax and payout information, and verification results.
Business Information
Company name, industry, company size, locations, authorized users, billing contacts, event details, employee dietary information, purchase-order information, and internal account permissions.
Transaction Information
Membership purchases, deposits, booking payments, refunds, payouts, transaction identifiers, partial payment-card information supplied by processors, and billing history.
We generally do not directly store complete payment-card numbers when payments are handled by an authorized processor.
Location Information
City, ZIP code, service radius, approximate device location, event locations, and precise location when a user actively enables location-based or event-day features.
Communications
Messages, support requests, uploaded attachments, call records, feedback, dispute communications, and safety reports.
Technical Information
IP address, browser, device type, operating system, app version, device identifiers, login activity, referring pages, interaction data, and cookie and analytics information.
Inferences
We may infer likely culinary interests, preferred price range, service preferences, market demand, fraud or safety risk, matching suitability, and recommended Chefz or services.
2. Sensitive Information
Certain information may be considered sensitive under applicable law, including government identification, precise location, financial account information, allergy or dietary information that may reveal health-related details, background-screening information, and login credentials.
We use sensitive information only for reasonably necessary and permitted purposes, such as verification, safety, payments, service fulfillment, legal compliance, and account security.
Users should avoid sharing unnecessary medical information.
3. How We Use Information
We may use information to create and manage accounts, provide search and matching, process requests and Chef Offers™, facilitate bookings, process payments and payouts, verify Chefz and businesses, display profiles, calculate ratings and rankings, personalize recommendations, enable communications, provide support, investigate safety concerns, detect fraud, enforce agreements, improve products, conduct analytics, send operational notices, send marketing with appropriate permission, comply with law, and protect rights and property.
4. AI and Automated Systems
We may use automated tools to assist with matching, request organization, menu suggestions, offer drafting, fraud detection, verification review, ranking calculations, market analytics, customer support, and recommendations.
Automated tools may make mistakes. Where appropriate, users may request review of significant account, verification, or enforcement decisions.
We do not authorize users to rely on AI-generated information as professional food-safety, medical, legal, tax, or nutritional advice.
5. How We Disclose Information
Other Marketplace Users
Information necessary to evaluate and complete services may be shared between customers and Chefz — public profiles, menus, ratings, general location, event information, dietary requirements, booking details, and contact methods at the appropriate stage.
Service Providers
We may use providers for payments, hosting, identity verification, background screening, analytics, customer service, email and SMS, security, mapping, document storage, marketing, and accessibility tools.
Legal and Safety Purposes
We may disclose information when reasonably necessary to comply with legal process, enforce agreements, investigate fraud, protect users, respond to emergencies, and protect rights or property.
Business Transactions
Information may be transferred during a merger, financing, acquisition, reorganization, sale, or similar transaction, subject to appropriate protections.
6. Sale, Sharing, and Targeted Advertising
We do not sell personal information for money in the ordinary meaning of "sell."
Certain analytics or advertising activities may be considered "sale," "sharing," or targeted advertising under some state laws. Where applicable, users may have the right to opt out through privacy settings, a "Your Privacy Choices" link, an authorized browser signal, or contacting [PRIVACY EMAIL].
7. Cookies and Tracking
We use cookies and similar technologies as described in the Cookie Policy. These may support authentication, security, preferences, analytics, performance, advertising, and fraud prevention.
Users may manage nonessential cookies through available consent controls.
8. Retention
We retain information for as long as reasonably necessary to provide services, maintain accounts, complete transactions, resolve disputes, prevent fraud, meet tax, accounting, insurance, and legal obligations, and enforce agreements.
Retention periods vary by data type and jurisdiction. We may retain de-identified or aggregated information where legally permitted.
9. Security
We use reasonable administrative, technical, and physical safeguards, which may include encryption, access controls, authentication, monitoring, secure development practices, vendor assessments, and incident-response procedures.
No system is completely secure. Users must protect passwords and immediately report suspicious activity.
10. State Privacy Rights
Depending on residency and applicable law, users may have rights to know, access, correct, delete, obtain a portable copy, opt out of certain sales, sharing, targeted advertising, or profiling, limit certain uses of sensitive information, appeal a denied request, and receive equal service without unlawful discrimination.
To submit a request: Email: [PRIVACY EMAIL] · Privacy Request Form: [PRIVACY REQUEST LINK]
We may verify identity before processing a request. Authorized agents may submit requests where permitted, subject to verification.
11. Children
The Platform is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without legally valid authorization.
12. Dietary and Allergy Information
Dietary and allergy information is used to support matching and service planning. All Dem Chefz™ is not a medical provider. Users should communicate severe allergies directly to the selected Chef.
13. Background and Verification Information
Verification information may be processed by third-party providers. Public profiles display verification status rather than private source documents. We limit access to verification information to authorized personnel and providers.
14. International Users
The Platform is initially intended for U.S. use. Users accessing from outside the United States understand that information may be processed in the United States or other countries where providers operate.
15. Changes to This Policy
We may update this Privacy Policy. Material changes will be communicated through reasonable notice.
16. Contact
Privacy Office · All Dem Chefz™ [LEGAL COMPANY NAME] [MAILING ADDRESS] [PRIVACY EMAIL]